Support

Find answers to common questions about SceneShelf. If you need more help, contact us at the email address below.

Frequently asked questions

What is the difference between the free and unlimited editions?

The free edition lets you add and manage up to 10 videos. Purchasing the unlimited edition through an in-app purchase removes this limit.

Which video formats are supported?

MP4, MOV, and M4V are supported. Even with a supported file extension, some codecs may prevent playback or thumbnail generation through macOS’s native AVFoundation framework.

Are my videos uploaded to the cloud?

No. SceneShelf runs entirely locally on your Mac. Video files and library information are never sent to external servers.

Can I manage videos on an external SSD or NAS?

Yes. You can browse cached thumbnails and timeline previews even when the drive is disconnected.

What if the app is slow or something goes wrong?

Email us at the address below with your macOS version and a description of the issue. We will respond in turn.

Still need help? Contact us here.

info@aid-ryukyu.com